Siblu offers two distinct online spaces depending on the user’s profile: My Siblu for holidaymakers, and My Siblu Connect for mobile home owners. This separation determines access rights, available features, and the account creation process. Understanding this distinction is the starting point for taking advantage of each service.
Holidaymaker space and Siblu owner space: two accounts, two uses
The confusion between the two platforms often arises. My Siblu, accessible at my.siblu.fr, is aimed at customers who book a stay at a Siblu campsite. The space allows users to view information related to a reservation, perform an easy check-in, add options, or modify their personal data.
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My Siblu Connect, at my.sibluconnect.com, targets mobile home owners within a Siblu village. This space is used to view contractual documents, track the occupancy calendar of the mobile home, access rental income, and read village news. The credentials for one do not work on the other.
Before attempting to log in, it is essential to identify one’s status: holidaymaker or owner. An owner who also wishes to book a stay at another Siblu campsite will need to have an account on each platform, potentially with different email addresses. To manage their Siblu Connect account as an owner, the process involves a specific activation detailed below.
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Account creation on My Siblu Connect: activation and password
Creating an owner account on My Siblu Connect does not work like a standard registration. Access is conditioned on a link between the account and a rental management or ownership contract within a Siblu village.
First owner login
During the first visit to my.sibluconnect.com, a “First login” button initiates the process. The user enters the email address associated with their owner file. An activation link is sent by email, valid for only one hour. After this period, the request must be resubmitted.
This link allows the user to set a personal password. Once the account is activated, login is done with the email and this password. The activation link expires after one hour, which often traps users who delay checking their inbox.
Forgotten password
The “I forgot my password” function on the login page sends a reset email. The same time constraint applies. If the email does not arrive, checking the spam folder is the first reflex, followed by direct contact with Siblu customer service.
Features of the Siblu Connect account for owners
Once logged in, the owner space provides access to several centralized services. Their organization has evolved with the platform’s redesign.
- Mobile home occupancy calendar: view of weeks rented by Siblu, weeks reserved by the owner, and free periods. This synthetic view allows users to know at any time what is happening in the accommodation.
- Contractual and administrative documents: management contracts, statements, archived correspondence. Everything is accessible without needing to contact a representative.
- Tracking rental income: rental periods generate income, the details of which appear in the personal space.
- Village news: information on construction, activities, changes to internal regulations, or new features of the campsite.
The platform thus combines administrative management and the relationship with Siblu into a single access point. For owners who rent their mobile home through Siblu, the occupancy calendar is the most consulted feature as it answers a simple question: when is the accommodation occupied, and by whom.
My Siblu Connect mobile application: what to know before installing it
A My Siblu Connect mobile application exists on the App Store (and potentially on Android). It replicates the features of the web version: calendar, income, contracts, offers. The idea is to check the status of one’s mobile home from a smartphone without going through the browser.
However, the reality of use warrants a warning. On the App Store, the application has a low average rating with feedback reporting bugs and stability issues. Public reviews mention connection difficulties and ergonomics that the web version does not always present.
Before relying exclusively on the application, it is better to maintain access via the mobile browser (by adding my.sibluconnect.com to favorites or the home screen). This fallback solution prevents being stuck in case of a faulty application update.
Account security and good connection practices for Siblu
Like any client space containing personal data and financial information (rental income, contact details, contracts), the Siblu Connect account requires a minimum of vigilance.
- Use a unique password, different from that of the My Siblu holidaymaker account if both exist.
- Do not share your credentials with a third party, even a co-owner. Siblu can assign separate access.
- Check the URL before entering your credentials: the only legitimate address is my.sibluconnect.com for owners.
In case of suspicious behavior on the account (unsolicited data changes, login from an unknown device), contacting Siblu customer service remains the appropriate course of action. The platform does not yet offer visible two-factor authentication, which reinforces the importance of password choice.
The distinction between the two Siblu universes, holidaymaker and owner, remains the point where most users stumble. Once this principle is understood, managing the Siblu Connect account boils down to careful initial activation and regular consultation of the occupancy calendar.